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Charity Math
The 990 read · EIN 13-1610451 · VA · Fiscal year 2024

United Service Organizations

United Service Organizations Inc: CEO salary, finances and where donations go

In its own words

“The mission of United Service Organizations, inc. ("uso") is to strengthen the well-being of the people serving in America's military and their families.”

Data only Figures straight from the filing, screened by our rules. Not yet reviewed in depth by a CPA.

Methodology by Amir Arani, CPA, CA · Updated

Top pay
$735K Dr Jd Crouch II, 0.4% of spending
Revenue
$168.0M 99.4% from donations and grants
Spent
$163.5M 67.9% on programs, as reported
Net assets
$106.2M end of 2024
Savings
7.8 months of spending, net assets ÷ spending
People
840 employees, 21,486 volunteers
Form 990 (2024), Parts I, VII, IX, X
01 · Red flags

No red flags in its latest filing.

We screen every filing against twelve rules. A flag is a prompt for a closer look, not a finding of wrongdoing.

No reported asset diversions, no insider transactions, no fundraisers keeping most of the money, and the governance policies we check for are in place.

02 · Where $1 goes · 2024

Of each dollar it spent, 67.9¢ went to programs, as reported.

The split the charity filed.
67.9¢
Programs, $111.1M
22.2¢
Fundraising, $36.3M
9.8¢
Admin, $16.1M
Form 990 (2024), Part IX, line 25
Cost to raise $1
22¢
as reported
26¢
counting the shared mail

For each dollar donated, United Service Organizations spent 22¢ on fundraising, or about 26¢ counting joint costs.

Fundraising ÷ $167.1M contributions · Form 990 Parts VIII, IX
03 · What it does

What it told the IRS it spent on.

The charity's own description of its largest programs, with what each cost.

Program 1 · 12.8% of program spending $14.3M

Public awareness and outreach - the uso's marketing and communications outreach programs aim to address the civilian-military drift - a natural disconnect and lack of understanding between those who have served in the military and those whom they defend who have never served and may not know or be related to anyone who has. In september 2023, the uso launched a national broadcast psa campaign reaching the general public that is still ongoing today. The campaign also has a highly targeted media effort designed to reach and build awareness with a younger cohort of potential supporters that can…

Program 2 · 6.5% of program spending · $50K in grants $7.2M

Service member, military family, and expeditionary programs - uso provides a suite of programs focused on wellness and resiliency for service members and their families. These programs include the uso reading program which keeps service members connected to their children through story-time; uso holidays which provides programming to help service members feel connected and supported during the holidays throughout the year; uso care packages, uso2go and program in a box kits ensure service members deployed to remote locations can enjoy essentials, recreation and comforts of home. See schedule…

Program 3 · 6.7% of program spending $7.4M

Entertaining troops and families since its founding in 1941, the uso's global entertainment department delivers first-class entertainment programming to U.S. Military service members and their families. Partnering with the department of defense and the entertainment and sports industries, the uso brings a wide variety of high visibility celebrities and athletes to military locations worldwide. Through one of a kind, in-person tours and its military virtual programming (mvp) series, online sessions providing celebrities and service members the chance to interact virtually, the uso creates…

Form 990 (2024), Part III
04 · The savings

Net assets: $68.1M to $106.2M in 11 years.

Net assets at each fiscal year end, 2013 to 2024.

Net assets at year end, $ millions
68
71
65
76
86
92
85
93
109
96
102
106
Form 990 history via ProPublicaForm 990 (2024)
05 · Who gets paid

The 8 highest-paid people.

Reportable pay in 2024, from the charity and related organizations.

Dr Jd Crouch II
President & CEO
$734,818
Alan Reyes
COO (thru 01/24)
$495,843
Christopher Plamp
COO (beg 02/24)
$447,958
Brian Cowart
Cdo/Cmo (thru 07/24)
$424,297
Kristine Shumack
Treasurer / CFO
$416,533
Tammy Heiser
Secretary / Chro
$349,189
Gary Cole
Regional President (west)
$323,773
Virginia Burnley
Chief Government Relations Officer
$322,841
Form 990 (2024), Part VII, Section A
Largest outside contractors
ContractorServicePaid
Hh Associates US IncPrint production$8,423,080
MissionwiredDigital fundraising$1,860,962
Message Digital LLCProgram management$1,570,310
Ascenta GroupProgram management$1,382,525
Ceva Freight LLCWarehouse management$958,350
Form 990 (2024), Part VII, Section B
06 · Questions

The questions people ask about the United Service Organizations.

Short, sourced answers. Each one stands on its own.

How much does the United Service Organizations CEO make?

Dr Jd Crouch II, President & CEO, received $734,818 in reportable compensation in 2024, 0.4% of United Service Organizations' $163.5M in spending.

Form 990 (2024), Part VII

What percentage of United Service Organizations donations go to programs?

United Service Organizations reported 67.9% of 2024 spending as programs, 22.2% as fundraising and 9.8% as management. That includes $7.9M of joint mail and ad costs counted as programs; without them, programs were 63.1%.

Form 990 (2024), Part IX

How much money does United Service Organizations have?

Net assets were $106.2M at the end of 2024, about 7.8 months of spending.

Form 990 (2024), Part X

Does United Service Organizations have any red flags in its filing?

Its latest Form 990 triggered none of our twelve screening rules, which cover reported asset diversions, insider transactions, fundraiser costs, governance policies and spending patterns.

Form 990 (2024)
07 · Sources and citing

Every number, traced.

  1. United Service Organizations Form 990, 2024 (IRS e-file)
  2. United Service Organizations Form 990 history (ProPublica Nonprofit Explorer)
Cite this page

Amir Arani, “United Service Organizations: CEO salary, finances and where your dollar goes,” Charity Math, updated 2026-11-07. https://charitymath.com/charities/united-service-organizations/